Dave Luckenbach, Operations Manager – Independent East, and JB Howerton, Field Supervisor – Independent West, have been selected as the recipients of the Spirit of Service award. Their noteworthy accomplishments are certainly deserving of this prestigious award. Ed and Vince offered the following comments:

Dave brings to his position a very high level of customer service and focus, to the point that the customer has publicly complemented his efforts, on several occasions. His focus and dedication to this client goes beyond their service to the Initial Distributions awarded to PDC, on two occasions he has assisted Yellow Book overcome serious service and quality issues caused by some of their other suppliers.

Two situations highlighted his dedication to PDC and Yellow Book. The first involves a competing Supplier failure to complete the CT Shore delivery within the publisher’s Pub Month. The client, with one week to go prior to missing the Pub Date, called David to see if we could help complete this delivery. Dave, working very long hours and on the weekend pulled together a distribution plan and executed it personally. David personally reloaded books from the supplier’s building into our storage trailer, because he could not come up with loaders in time. The plan was so effective that 3 days before the delivery completion, Yellow Book asked if we could handle even more work, and Dave’s team did this, and still completed the delivery for Yellow Book before the Pub Date.

The second situation occurred when a competitor’s delivery carriers were discovered by PDC to be hiding directories in self-storage units, from a delivery not assigned to PDC. Realizing the seriousness of the situation, David assisted Yellow Book in the recovery of the directories and tracking down of these carriers.

David was instrumental in the ultimate client’s recognition of superior service, that is, the renewal of our business with Yellow Book, in 2007. PDC not only managed to renew the business, but was able to grow the amount of work we do with Yellow Book by over 50%. I can truly say that this would not have been possible if it was not for the effective management of Dave Luckenbach.

Another valued associate is JB Howerton. Jerry works in the Independent Region and demonstrates PDC’s Spirit of Service. As a Field Supervisor in the Idearc Central Region, he provides the highest level of customer service to our client, ensures his deliveries are on time and within budget and exemplifies PDC’s highest standards.

During the past year when faced with numerous scheduling changes and a lack of trained Supervisors, Jerry went above and beyond by simultaneously managing multiple deliveries, while serving as the lead supervisor on major markets and is the “de facto” Coordinator when the Manager is on vacation or involved in others aspects of the region. Jerry never shies away from taking on the added responsibility of managing the region when asked to do so. As the “trainer” for all newly hired supervisors, potential supervisors spend at least one delivery with Jerry. When they go on their own, there is no mistake they are knowledgeable of PDC Policies and Procedures; BBA procedures; and are capable of managing a delivery that is on time, on budget and represents PDC in a highly professional manner and is respected and trusted by the client.